Questions & Answers
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PAYMENTS AND ORDERING
Why should I buy online?
The main reason is to speed up the process. When ordering resin miniatures and board games online, you literally get prices faster and go through the order confirmation and payment process much faster. This will save days of your time. You will also have easy access to all of your previous orders any time you want.
What payment methods can I use?
Currently, PayPal is the only option. After a while, we are going to add credit card payments (Visa and Mastercard) and more payment methods for your convenience.
Is it VAT-free?
Yes, the goods are sent out from within the EU by a registered company, which means you will be charged neither VAT nor any other taxes or expenses except for the payment you made on Signum Workshop for purchasing products.
Can I change my delivery address?
Even better! Every time you place an order, you are asked to put your shipping info, and if you are registered on Signum Workshop, you are able to save your recently specified information, but you can anyway check and edit your shipping info when placing a new order.
What are the terms and conditions?
You can get acquainted with the terms and conditions here.
Can I pay with an invoice?
This is a possible payment method and you can contact us if you need it. We would still recommend using standard payment methods available on our website, but if you experience some issues with Checkout on our website, or simply need it, you can contact us and request payment via PayPal invoice.
Do you have the product in stock?
All the products which are shown on our site are available. Order lead time depends on the products and quantities but generally doesn’t exceed 7 days.
Can I return a product?
If you want to return a product, please contact email@example.com.
How can I place an order?
Online order placement is an easy and quick process. You just need to go through our fantasy miniatures catalog and find anything you would like to buy, and then you simply add it to the cart and press the Checkout button that directs you to the payment screen. Once the order is ready, you get all the necessary order information in your email. This information will be also saved on our website account forever, so you can anytime refer to it.
What information should I input when ordering?
The ordering system will ask you for all the necessary information you must submit for ordering and shipping. We recommend you register on our website as thus you can one-time input and then use all the important information, such as your full name, email, and shipping address, for your future orders. When proceeding to the Checkout screen, you will be asked to log in to your PayPal to finalize the purchase. We request no VAT numbers or any other additional information except for the most important data for ordering and shipping.
What should I do if the payment is not accepted?
Try to clear your web browser cache and try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can’t make the payment, please contact firstname.lastname@example.org and notify us about the problem. We will inspect all possible issues and get back to you as soon as possible. At the very least, if none of the suggested solutions helps, we can manage the order manually and issue an invoice.
What are the delivery charges?
Delivery charges are dependent on the shipment requirements. Those are your location, the products ordered, and if you want to use courier shipping or not. You can always see and double-check the shipping fees on the checkout process before the payment is made.
How can I get offers of bulk amounts?
We provide free bulk shipping on £200+ purchase, the delivery of which takes 30 days. If you hold your own store or warehouse and plan to sell/distribute the products in/from your location, we can work with you in accordance with the latest “Signum Workshop Actual Price List”. If you would like to cooperate with us, please contact us at email@example.com and you will be provided with all the necessary information and prices.
Can I cancel my order?
If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact firstname.lastname@example.org.
How to create an account?
Press Login / Register at the top right corner on any page. There you are able to create an account using Facebook or Google or create it manually below. After submitting the form, your account will be confirmed and you will be notified via email.
Am I safe from the information leakage?
Our web store is secured with an SSL certificate. This means the information you input is encrypted and it will not be available for third parties.
How can I retrieve my password?
You can retrieve your password by clicking “Lost your password?”. Just follow the instructions afterward and password retrieval will be sent to your email.
Can I track my order?
Once the parcel is sent, we set the order to a “Complete” status and provide you with a tracking number. You are immediately notified about it on your email, and you can also check it on our website in the order information.
How long shipping usually takes?
You can get acquainted with the estimated shipping period here. Although it basically depends on your location, it usually doesn’t take more than 7 days since the parcel is sent. If you feel like the tracking information stopped updating or other odd moments, you can always reach out to us and we will inspect all possible issues.
Where do you ship the products from?
We ship it from the United Kingdom. Shop3D is a company that handles it.
What if I received damaged, broken, or missing pieces in my parcel?
Even though the items undergo strict Quality Control, we understand that anything can happen and some exceptions may happen. Just contact us and provide some pictures of the issue you experienced with the items. We’re happy to re-send the pieces at our expense within a few days since we received your request.